What Our Clients Say About Working With Us

Real names. Real Google reviews. No edits, no cherry-picking — just what our clients actually said when they had a moment to share it.


There's a difference between an agency that's easy to reach when you're signing up and one that's still easy to reach when something goes wrong. The reviews below come straight from Google — pulled directly through our review integration with verified names attached. You can look every one of them up. We think that matters, because anyone can put a quote on a website. What you're reading here is what our clients chose to say publicly, on their own, after working with us.


If you're trying to decide whether Mark Britt Agency is the right fit, this is a good place to start.

Clients Who Called When It Counted

A lot of agents are easy to find before the sale. The reviews that tell you the most are the ones written after a claim, a policy question, or a situation that needed a real answer fast. Look for those — they're in there.


If you've worked with us and haven't had a chance to leave a review, we'd be grateful if you did. It takes about two minutes and it helps other families in the Tri-Cities find an agent they can count on.

+ Reviews
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Angel H.

Jason T.

Adam W.

Roger W.

Meg S.

Bradley D.

Robert T.

Tammy M.

Richard H.

Darinda D.

Karen T.

Patti D.

Greg B.

Kenzie A.

Donna T.

Crystal F.

Stephen D.

Shirley M.

R I.

Grace C.

Annalisa V.

Paul C.

Christine W.

Elizabeth D.

Kandis

Teresa K.

Casandra S.

Sarah G.

Paul S.

Jay T.

Craig S.

James M.

Roy K.

Steve A.

Brian F.

Brandee S.

C.J. C.

L L.

Rita C.

Samantha B.

John T.

Joey F.

Ben K.

Ronnie L.

James C.

Cathy M.

David P.

Dennis N.

Brenda G.

Jessee C.

Michelle R.

Martha L.

Kenny V.

Christopher S.

Emily J.

Ready to See What We Can Do for You?

If the reviews gave you a good feeling, the next step is easy — give us a call or send us a message. We'll talk through what you've got, what you need, and whether we're the right fit.

Frequently Asked Questions About Our Reviews

  • Are these reviews real, or did you select them yourself?

    Every review displayed on this page is pulled directly from Google through our review integration. We don't write them, edit them, or choose which ones appear. They're tied to real Google accounts with real names — the same reviews you'd find by searching us on Google Maps.

  • Can I read more reviews somewhere else?

    Yes. You can find our full review history on Google by searching "Mark Britt Agency Kingsport TN" or visiting our Google Business Profile directly. We're also listed on Yelp if you'd like a second source.

  • Do clients actually hear from Mark directly, or does it go through staff?

    When you call or message us, you're reaching Mark or someone who works closely with him — not a call center. That's something clients mention in their reviews fairly often, and it's something we work to keep true as we grow.

  • What if I had a bad experience? Do you hide negative reviews?

    We don't. The integration pulls our full Google review feed. If there's a critical review in there, it shows. We'd rather you see the full picture and make an informed decision than feel misled later.